My daughter had her tonsils removed earlier today. While this is a nerve wracking experience for a parent, it was made worse by the wait. While we were told to be there at 8:30, they didn’t start until after noon. Three and a half hours later…!
My 7 year old had been obedient and did not eat since the prior evening. At this point, she was VERY hungry. Even when they decided to start, they waited. She was given some Versed to make her groggy and to forget when she had the IV started. But by the time the doctor finally came in, the Versed had started to wear off…
All in all, everything went well. She is recovering just fine and seems almost like the normal bubbly child that I love dearly.
But this got me to thinking. I am VERY proud that we see our patients on time. EVERY time. If there is a reservation with us at 9:30, we see you at 9:30! On a bad day, it might be 9:35…
We do this by reserving enough time to allow for the unforeseen. This means most appointments are scheduled LONGER than needed, and we DON’T see more than one person at a time.
This DOES create a certain amount of responsibility on our patients. If we reserved time at 9:30, that doesn’t mean come at 9:45 or 10:00. If you come late, we may need to reschedule and charge a no show fee, or we don’t get as much done as planned. We DON’T go long and affect the person at 10:30, since THEY deserve our time as reserved. We respect YOUR time, so you need to respect OURS.
If you are looking for an office that runs on time and often is done earlier than planned, call us and see what we can do for YOU…!